Terms of Service

Use of Portara

Portara is business management software for job-based businesses. Portara is intended for business use by individuals who are at least 18 years old. You are responsible for the accuracy of information entered into your account, maintaining authorized user access, and using the service in compliance with applicable laws.

Accounts and Tenant Data

Tenant administrators control user access for their organization and are responsible for the actions of users they authorize. You retain ownership of business data you submit to Portara. You grant Portara permission to process that data as needed to provide, secure, support, and improve the service.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly at hello@getportara.com if you believe your account has been compromised.

Subscriptions, Billing, and Renewal

Portara is offered as a paid subscription with plans currently priced at $49 per month (Solo) and $99 per month (Teams). Current pricing and plan features are listed at getportara.com.

Automatic renewal. Subscriptions renew automatically each billing period until canceled. Your payment method on file will be charged at the start of each billing period.

Cancellation. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period. Canceling is as simple as subscribing — no phone call or email required.

Refunds. Except where required by law, payments are non-refundable and no prorated refunds or credits are provided for partial billing periods.

Failed payments. If a payment fails, we may retry the charge and notify you. If payment remains unpaid, we may suspend or downgrade your account until the balance is resolved.

Price changes.We will provide at least 30 days' notice before a price change takes effect, by email or in-app notice. Continued use of Portara after the change takes effect constitutes acceptance of the new price. If you do not agree, you may cancel before the new price applies.

Subscription payments are processed by Stripe. Stripe's processing of your payment information is governed by Stripe's own terms and privacy policy.

Integrations and Payments

Portara may connect with third-party services such as Google, Stripe, Square, Twilio, and email providers. Those services are governed by their own terms. Payment availability, settlement, refunds, disputes, and card processing for payments you collect from your customers are handled by the applicable payment provider.

Optional AI-assisted features, such as receipt scanning and OCR, are processed by third-party AI providers when you enable and use those features.

Text Messaging (SMS)

If you use Portara's SMS features to communicate with your customers, you are solely responsible for complying with applicable communications laws, including the Telephone Consumer Protection Act (TCPA) and equivalent state laws. This includes obtaining any required consent from message recipients before sending messages, honoring opt-out requests (such as STOP replies) promptly, and sending messages only within permitted purposes and hours. You agree not to use Portara's SMS features to send unsolicited or unlawful messages.

Acceptable Use

You may not misuse Portara, attempt unauthorized access, interfere with service operation, upload malicious content, violate others' rights, or use Portara for unlawful activity. We may suspend or terminate accounts engaged in misuse.

Intellectual Property

Portara and its software, design, and content (excluding your business data) are owned by Portara Business Systems LLC and protected by intellectual property laws. These Terms do not grant you any rights to Portara's software or branding beyond the limited right to use the service as intended.

If you submit feedback, suggestions, or ideas about Portara, you grant us a perpetual, irrevocable, royalty-free right to use them without restriction or compensation.

Term and Termination

You may stop using Portara and cancel your subscription at any time. We may suspend or terminate your account for material breach of these Terms, misuse, unpaid fees, or where required by law. Where practical, we will provide notice and an opportunity to cure before termination for breach.

Data after termination. For 30 days after your subscription ends, you may request an export of your business data by contacting hello@getportara.com or using in-app export tools where available. After that window, we may delete your data in the ordinary course, subject to our backup cycles and legal retention obligations described in our Privacy Policy.

Free trial data. If your free trial ends without a subscription, your workspace remains available in view-only mode for 90 days. During that window you may subscribe to restore full access, export your data, or redeem an access code where one has been provided to you. We will notify you by email before lapsed trial data is deleted. After the 90-day window, we may delete trial data in the ordinary course, subject to backup cycles and legal retention obligations.

Service Changes

We may update Portara, add or remove features, and perform maintenance. We will use reasonable efforts to avoid unnecessary disruption and to provide notice of material changes to the service.

Disclaimers

Portara is provided "as is" and "as available," without warranties of any kind, express or implied, to the maximum extent permitted by law. Portara is not a substitute for professional legal, tax, accounting, payroll, or compliance advice.

Limitation of Liability

To the maximum extent permitted by law, Portara will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. To the maximum extent permitted by law, Portara's total aggregate liability arising out of or relating to these Terms or the service will not exceed the amounts you paid to Portara in the 12 months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify and hold Portara harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from your business data, your use of the service in violation of these Terms or applicable law, or your communications with your own customers through the service.

Governing Law and Venue

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. Any dispute arising out of these Terms or the service will be brought exclusively in the state or federal courts located in Tennessee, and you consent to their jurisdiction.

Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms with a new effective date and, for material changes, provide notice by email or in-app notice at least 30 days before the changes take effect. Continued use of Portara after the effective date constitutes acceptance of the updated Terms.

Contact

Questions about these Terms can be sent to hello@getportara.com.